In today’s fast-paced digital world, the role of dynamic business leaders is pivotal in shaping the future of businesses. One such dynamic individual is Mohammad AlShaikh, the CEO of DIGITIN, a company that has not only transformed the digital landscape but also emerged as a beacon of excellence and innovation.
A Visionary Leader with a Passion for Innovation
Mohammad’s journey to the helm of DIGITIN is a testament to his exceptional leadership qualities and entrepreneurial spirit. “Keep going, no matter what” is the quote the dynamic business leader has followed throughout his education and professional life. After earning his Bachelor’s degree in Computer Information Systems, Mohammad gained valuable experience working in international and leading organizations specializing in digital consulting and transformation management.
During this time, he earned several certifications to enhance his knowledge. Eventually, he decided to tackle complex client challenges by leading a company focused on the latest digital trends and supporting digitization and transformation.
Today, as the dynamic business leader, it’s crucial to understand clients’ needs by listening to their pain points and providing solutions to their challenges, which builds trust and drives growth. Hence, Mohammad proactively communicates about the latest digital trends and how technology can address their problems. On a personal level, he stays involved in current projects to ensure DIGITIN delivers the right value, meets client requirements, and achieves objectives.
Your Digital Transformation Partner
DIGITIN is a leading innovative technology company that provides cutting-edge solutions to empower businesses in the digital age. Its team recognizes that “GO DIGITAL” is a popular buzzword, with many clients expressing a strong demand to digitize their businesses.
Furthermore, their offerings include developing digital transformation strategies, which involve assessing the current state and maturity, as well as creating a 3-5 year roadmap that clients can follow to achieve their objectives. Additionally, DIGITIN provides Customer Experience (CX) services to help clients understand their customers and design seamless, effortless customer journeys.
Defying the Odds
According to Mohammad, some clients are hesitant to work with SMEs due to concerns about their experience and long-term sustainability in the market. However, through strategic efforts, DIGITIN successfully positioned itself as the ideal digital transformation partner, demonstrating a deep understanding of client needs and turning ideas and initiatives into reality.
Another challenge was the extended lockdown during the COVID-19 pandemic, which made sustaining growth more difficult. Many potential clients postponed their plans and hesitated to invest in technology at that time. Nevertheless, this challenge turned into a business opportunity as many leaders recognized the critical need to digitally transform their businesses.
Dual Approach: Building Trust and Foresight
Under the leadership of Mohammad, the DIGITIN team adopts different approaches. One approach involves building trust through successful collaboration on current and previous projects with clients. Acting as trusted advisors, they establish relationships where clients rely on them for consulting and advisory support to develop solutions for addressing challenges. The other approach focuses on anticipating and forecasting potential challenges clients may face and proactively proposing solutions to address these issues.
Innovation at the Core
As an innovation-driven company, DIGITIN fosters a culture of innovation internally, where employees are encouraged to dedicate time for research and development and present case studies within the organization. This approach enables the company to continuously evolve, stay aligned with the latest trends, and offer new initiatives and ideas to clients.
A New Era for DIGITIN
With Mohammad at the helm, DIGITIN is poised to continue its trajectory of growth and success. The company aims to lead in the AI industry by collaborating with top AI service providers to develop impactful AI use cases tailored to clients’ business needs. These use cases may include internal solutions like data management and process optimization, as well as external solutions such as personalization, customer service, and enhanced customer experiences.
Achievements And Accolades
At DIGITIN, the team has been working with a client focused on building a digital landscape and transitioning its operations to a digital platform. During the pandemic, there was one client that among its competitors remained operational, solidifying its position as a leader in the industry.
Some other achievements in numbers:
•DIGITIN Achieved 95% on time project delivery by removing scope creep, manage stakeholders and implement EPM.
•Implementing AI Customer Service resulting in 68% reduction in offline customer services thus 34% reduction in cost and answers +60% of the inquiries.
The Power of Will
When asked to describe his leadership style, Mohammad shared that he is deeply inspired by the saying, “Where there is a will, there is a way.” This mindset drives his determination to turn even the most challenging and seemingly impossible ideas into reality. Digital transformation, as we know, goes beyond developing technical solutions; it encompasses corporate strategy, operations, data, customer experience, innovation, risk management, continuity, and marketing. So for Mohammad, true digital transformation requires a shift in mindset, where every part of the business is integrated into the transformation journey.
Agile Mindset: Key to Digital Success
Mohammad shares his views with readers, stating that “Execute with agile mindset, be more flexible to the changes allows business leaders to address challenges and be more updated with the latest trends. In addition to that, many clients can’t wait to see the result of their investment in digital transformation, thus, being agile supports getting faster, and high quality results in the fast-paced industry.”
Words Of Wisdom
Mohammad gives advice “We live in a progressive, faced-paced landscape. Many processes are done digitally in seconds, KYC is more accurate, culture is changed to digital-mindset. This shows improved efficiency. To be on top of your competitors, leaders must think big, start small steps, and act fast to be aligned with this fast-paced landscape. Convert to Agile is the key to achieve that.”
